Your Technology Partner for Innovation and Business Transformation
PCIT is technology support company based in Grande Prairie and serving the Peace River region of Alberta and BC. Combined, our 9 person team has many decades of experience, as well numerous industry certifications.
Opening in 2008 our original vision was to stop so many Grande Prairie based organizations from suffering at the hands of 'IT guys'. Before starting the company we talked to several local businesses who were frustrated with technical work that lacked in communication, change management and risk control. I still remember a conversation between the CFO of a local car dealership and a local IT company's best technician. The CFO was aware they were one of the biggest clients of a local IT company and he expected IT to not be so much of a headache for him and the rest of the managers. In frustration the CFO told the contractor 'Look, all I want you to do is look after it." The technician and the IT company never changed. At that time it became clear if no one else was going to look after things the way a customer had a right to expect service perhaps there was room for one more IT support company.
It seemed fitting to use this event to create our catchphrase 'It's looked after' from this experience.
Innovation and value delivery has always been central to our support model. In 2015 we began to realize there were numerous opportunities to save our customers hundreds of hours of computer input using automation strategies. Soon it may be time to adopt this as our new catchphrase. Several competitors have hung their sign out offering flat rate IT support so it has become easy to assume everyone in the industry is the same.
Competition is good and we are glad to have something to layer on top of traditional network support that makes it even easier to measure the value of us working together.
Thankfully the market place has supported this vision. Annual growth from 2008-2015 has been between 20-40%. Our customer retention rate has remained over 95% since we started measuring it in 2011. Call our office today and you'll find we are small enough to care and big enough to deliver some strong operational results.
Join Our Team of "A" Players
At PCIT we work with talented and hardworking individuals. Great communication is also one of our company values. Come join our team. Read more about pcit Careers
Our management team is comprised of experienced professionals committed to thought leadership and operational excellence. Read more about our Team